Negotiation Skills
NegotiationĀ holds the key to getting ahead in the workplace, resolving conflicts, and creating value in contracts. When disputes arise in business and personal relationships, it’s easy to avoid conflict to save the relationship.
This skills programme will give participants the tools that will help them effectively negotiation in a series of authentic work situations in order to resolve conflict successfully and/or produce a win-win outcome.
What you will learn in this course!
This skills programme will help you achieve:
- Anticipate the negotiation process and identify, select and motivate appropriate tactics to the parties
- Explain and align behaviour and conduct during negotiations with selected negotiation strategy and tactics
- Conduct negotiations in a manner that maintains or enhances relationships and promotes outcomes that are satisfactory or advantageous in terms of the purpose of the negotiation
- Facilitate the negotiation process using effective communication and interpersonal skills
- Identify, explain and explore relevant options throughout the process
- Conduct negotiations and take and initiate appropriate action to obtain an amended mandate
- Present, explain and motivate negotiated outcomes clearly to the constituency
- Record proceedings and interim outcomes accurately for feedback purposes
- Finalise agreements and agree verbally to agreements (by parties)
- Record final agreements accurately according to best practices
- Disseminate and make final agreements accessible to all constituents and stakeholders
- Evaluate negotiation processes in terms of strengths and weaknesses and the extent to which the brief was achieved
- Identify and record opportunities and mechanisms to improve upon the negotiation process for integration into future processes
- Seek participant’s reactions to the process and analyse it in line with the negotiation purposes
Who this course is for?
If you want to develop skills in negotiation and add this future skill to your arsenal of skills, then this is the skills programme for you!
Module 1:Ā Types of Negotiation
1.1 Identify and Deal with Administrative Arrangements
1.2 Purpose of Negotiation and Identify Issues and Priorities
Ā
Module 2:Ā Negotiation Strategies
2.1 Identify Negotiation Strategies and Processes
2.2 Identify and Motivate Negotiation Ranges for Issues
2.3 Identify and Inform Stakeholders
2.4 Take and Initiate Actions when Obtaining Mandates
2.5 Collate and Share Information about Issues with all Parties
2.6 Anticipate the Negotiation Process and Identify, Select and Motivate Tactics
Module 3:Ā Engaging in Negotiations
3.1 Explain and Align Behaviour and Conduct during Negotiations
3.2 Conduct Negotiations
3.3 Facilitate the Negotiation Process
3.4 Identify, Explain and Explore relevant Options
3.5 Conduct Negotiations, Act and Obtain an Amended Mandate
3.6 Present, Explain and Motivate the Negotiated Outcomes
Module 4:Ā Finalizing Negotiations
4.1 Finalise Agreements Verbally
4.2 Record Final Agreements
4.3 Disseminate and Make Final Agreements Accessible
Module 4:Ā Evaluating Negotiation Processes
Assessment: Note that you can be formally assessed for credit should you wish to.Ā However, the fees for this are not included here.Ā Ā Please contact us for further information on this!
This skills programme is aligned to the following unit standard:
Conduct negotiations to deal with conflict situationsĀ (SAQA ID: 117583; NQF Level 5, 8 Credits)
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R830.00 Excl. VAT
- Training Method: Blended
- Language: English
- Duration: 1 day
- Skill Level: All Levels
- Certificate of Completion / Competence
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