Generic Management & Leadership
The National Certificate: Generic Management, NQF Level 5 forms part of a learning pathway of management qualifications across various sectors and industries. The qualification builds on the FETC: Generic Management (Level 4) and further develops the key concepts, principles and practices of management that will enable learners to lead, manage, organise and control first line managers and team leaders. People who have management experience in managing others or who have other junior managers or team leaders reporting to them.
The scope of generic management covers five domains: leadership, managing the environment, managing relations, managing knowledge and the practice of management. This qualification addresses each of these domains with generic competencies and will enable managers at this level to successfully manage systems, processes, resources, managers and teams in their various occupations and contexts.
Learners who completed this qualification have said:
“Though challenging, the entire learning on this qualification was a highlight for me.”
What you will learn in this course!
Upon completing this full qualification, you will be able to:
- Initiate, develop, implement and evaluate operational strategies, projects and action plans, and recommend changes to improve the effectiveness of the unit.
- Monitor and measure customer satisfaction and performance and apply continuous or innovative improvement interventions to contribute towards the achievement of the objectives and vision of the business.
- Lead a team of first line managers, by promoting synergistic interaction between individuals and teams, to enhance individual, team and unit effectiveness in order to achieve the goals of the business.
- Build relationships using communication processes both vertically and horizontally within the unit, with superiors and stakeholders across the value chain.
- Apply principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks in order to ensure the effectiveness and sustainability of the unit.
- Enhance the development of teams and team members through facilitating the acquisition of skills, coaching, providing career direction, and capitalising on diversity in the unit.
Who this course is for?
If you are a manager wanting to further develop your leadership skills then this is the qualification for you!
This qualification is made of up the following skills programmes:
| 1: Programme Administration & Contracting | Administrative and other contracting commitments will be covered here. |
| 2: Business Ethics & Risk | This is an interactive skills programme where you will master the principles of ethics and managing business risk. |
| 3: Business Strategy | This is an interactive skills programme where you will gain skills to evaluate best practice to develop, implement and evaluate operational plan. |
| 4: Customer Delight | This is an interactive skills programme where you will learn to apply strategies to establish workplace relationships through effective and successful communication. |
| 5: Managing High Performance Teams | This is an interactive skills programme where you will be able to build and lead high performing diverse teams that add value to the business and each other. |
| 6: Managing Performance | This is an interactive skills programme where you will develop skills to develop and lead people through coaching and other leadership styles. |
| 7: Process Management & Innovation | This is an interactive skills programme where you will be able to apply the principles of knowledge and change management for managing an innovative work environment. |
| 8: Financial Management | This is an interactive skills programme where you will gain insight into managing the finances of a business unit and analyse business related financial information. |
| 9: Working with People | This is an interactive skills programme where you will be able to make informed decisions in business and when recruiting and selecting staff, negotiate and resolve conflicts effectively. |
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R28,000.00 Excl. VAT
- Training Method: Blended
- Language: English
- Duration: 1 Year
- Skill Level: Advanced
- National Certificate
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