Making Decisions & Solving Problems
Problem-solving and critical thinking refers to the ability to use knowledge, facts, and data to effectively solve problems and make decisions.
The ability to solve problems and make decisions is a very important soft future skill in dealing with your team (internal) and clients (external) in a workplace and is becoming more in demand with the ever changing world of work.
This skills programme will give participants the tools and techniques to identify, analyse, and solve problems and make decisions.
What you will learn in this course!
This skills programme will help you achieve:
- Define the problem according to verified information;
- Use techniques to effectively explore and explain the problem and its context;
- Consult with stakeholders that can contribute to the various stages of the problem solving process;
- Select and use a problem solving technique appropriate to the problem;
- Investigate the problem
- Generate problem solutions by effectively evaluating possible solutions;
- Implement solution(s) chosen for the problem; and
- Evaluate the effectiveness of the solution applied to the problem and take corrective action where necessary.
Who this course is for?
If you want to develop or master a key future skill of being able to solve problems and make informed decisions, then this is the skills programme for you!
- Introduction
- Problem Solving Defined
- Making Decisions
- Identifying & Defining the Problem
- The Problem-Solving Model
- Conducting Analysis to Define the Problem
- Critically Evaluate Problem Information
- Generating Problem Solutions
- Weighting Criteria to Rank Problem Solutions
- Implement Solutions
- Evaluate Effectiveness of Solutions
- Applying Corrective Action
Assessment: Note that you can be formally assessed for credit should you wish to. However, the fees for this are not included here. Please contact us for further information on this!
This skills programme is aligned to the following unit standard:
Solve problems, make decisions and implement solutions (SAQA ID: 242817; NQF Level 5, 8 Credits)
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R830.00 Excl. VAT
- Training Method: Blended
- Language: English
- Duration: 1 day
- Skill Level: All Levels
- Certificate of Completion / Competence
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