EQ & Supervising Others Effectively
Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.
We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence.
Forward-thinking workplaces are cultivating this skill in their employees to strengthen the relationships they have with their employees and their customers. EQ drives a culture of greater human connection. This skills programme will help you develop your emotional intelligence.
What you will learn in this course!
Upon completion of this skills programme, you will be able to:
- Understand what emotional intelligence means
- Recognise how our emotional health and physical health are related
- Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
- Understand the different emotions and how to manage them
- Create a personal vision statement
- Understand the difference between optimism and pessimism
- Validate emotions in others
- Develop their skills in listening, asking questions, resolving conflict, and giving feedback to employees.
- Identify key attitudes that they can develop to enhance their supervisory skills.
- Develop a technique for giving instructions that are clear and understood.
- Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent.
Who this course is for?
If you are wanting to develop this in-demand future skill and grow your EQ, then this skills programme is for you!
1: PRINCIPLES AND CONCEPTS OF EMOTIONAL INTELLIGENCE (EQ)
1.1 The principles and history of emotional intelligence
1.2 Definitions & Thoughts of emotional intelligence
1.3 The Seven Human Emotions
1.4 The concepts of emotional intelligence
1.4.1 The Johari window
1.4.2 Locus of control
2: THE ROLE OF EQ IN RELATIONSHIPS & IMPACT OF EQ REACTIONS
2.1 Personal and interpersonal competencies – interactions in life and work situations
2.2Â Â Â Â Â Â Validating Emotions in Others
2.3 Techniques for giving and receiving feedback
2.3 Consequences of applying emotional intelligence
2.4 Analyse own responses to life and work situations
2.5 Analyse strengths and weaknesses
2.6 Techniques for improving own emotional intelligence
Assessment: Note that you can be formally assessed for credit should you wish to. However, the fees for this are not included here.  Please contact us for further information on this!
This skills programme is aligned to the following unit standard:
Apply the principles and concepts of emotional intelligence to the management of self and others
(SAQA Unit Standard ID: US 252031; NQF level 5; 4 Credits)
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R1,800.00 Excl. VAT
- Training Method: Blended
- Language: English
- Duration: 1 - 2 days
- Skill Level: Advanced
- Certificate of Completion / Competence
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