Negotiation Skills

This skills programme will help you achieve:

• Anticipate the negotiation process and identify, select and motivate appropriate tactics to the parties
• Explain and align behaviour and conduct during negotiations with selected negotiation strategy and tactics
• Conduct negotiations in a manner that maintains or enhances relationships and promotes outcomes that are satisfactory or advantageous in terms of the purpose of the negotiation
• Facilitate the negotiation process using effective communication and interpersonal skills
• Identify, explain and explore relevant options throughout the process
• Conduct negotiations and take and initiate appropriate action to obtain an amended mandate
• Present, explain and motivate negotiated outcomes clearly to the constituency
• Record proceedings and interim outcomes accurately for feedback purposes
• Finalise agreements and agree verbally to agreements (by parties)
• Record final agreements accurately according to best practices
• Disseminate and make final agreements accessible to all constituents and stakeholders
• Evaluate negotiation processes in terms of strengths and weaknesses and the extent to which the brief was achieved
• Identify and record opportunities and mechanisms to improve upon the negotiation process for integration into future processes
• Seek participant’s reactions to the process and analyse it in line with the negotiation purposes