Customer Journey: A Roadmap to Great CX!
Customers are going to be willing to pay more for products and services because of the experience they have been given and therefore CX is a top priority to businesses in the future as companies that focus on customer experience stay relevant and keep customers happy!
The Mind-the-Gap Customer Journey CPD Programme is designed to ensure that delegates understand the total quality philosophy and its application to customer service, so that they can achieve customer satisfaction by consistently delivering services that meet or exceed customer expectations.
The programme encompasses the aspects necessary to function effectively within their job competencies and the broader aspects of customer service driven organisations as a whole.
What you will learn in this course!
You will gain an understanding of the following in order to actively change your behaviour and become a Customer Experience ambassador in your workplace:
- Defining Quality Customer Service
- Customer Experience CX and the Customer Journey Meeting or Exceeding Customer Needs
- CX statistics for the Future World of Work
- Maintaining & Improving Relationships with Internal & External Customers
- Communication Skills for Success
- Applying Business Processes
- Committing towards a Great Customer Experience
Who this course is for?
If you are wanting to improve your CX skills, then this is the online course for you!
The programme is made up of the online course that can also be supported with a one-day customised workshop.  This one day facilitated format works with access to the Mind-the-Gap Learning Platform Customer Journey CPD Programme with content to reinforce what was covered in the day.  As part of completion, delegates can gain CPD points for attending as well as completing the online post workshop assessment. Please see the Customer Journey in our SKILLS PROGRAMMES for more details on this!
Mind-the-Gap is a fully accredited Skills Development Provider with SABPP and this CPD Programme is going to be accredited as such with a value of up to 8 CPD Points are issued:
- 8 CPD points awarded where attendance to a one day attended event (or two 4-hour webinars) and completion of online learning & assessment are done.
- 5 CPD points awarded where attendance to the one day event or both webinars only is recorded.
- 3 CPD points where only the online programme is accessed (no one-day contact session/event).
R650.00 Excl. VAT
- Training Method: Online & Blended
- Language: English
- Duration: 5 - 8 hours
- Skill Level: All Levels
- CPD Certificate (3 Points)
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